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Shipping Info

Ship from Global (2-4 days for processing) 

SERVICE

COST

SHIPPING TIME

Standard Shipping

$14.99

Usually, Up to 12 business days

Free Shipping

Orders over $100AU

Free

Usually, Up to 12 business days

 

* PLEASE NOTE: THE SHIPPING TIMES SHOWN ARE FROM THE DATE OF DISPATCH.

 

*In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.

If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, you must contact Customer Service to verify within 45 days of the order date. For other orders, products and logistics related issues, you must contact customer service within 90 days of the order date.

*Please click the “Confirm Delivery” button within 6 months (from the date of shipment). After that, the button will turn gray and cannot be used to get additional points.    

*We do not deliver to PO Box address and parcel locker.

According to relevant laws and regulations, if your package over 1000AU (might be updated by custom authorities from time to time) may incur tariff and you are responsible for paying such tariff.

A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbor or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.